Informativa sulle spedizioni

Please find answers to commonly asked questions below. If you need additional assistance, our team is always happy to help.

ALLOCATION & ORDER STATUS
Harrick watches are produced in limited quantities and delivered through an allocation system. In-stock models ship immediately following order confirmation. Allocated or reserved models require a deposit at the time of reservation; this deposit is non-refundable in the event of a customer cancellation but will be refunded in full if Harrick cancels the order or is unable to fulfill it. Estimated delivery windows are communicated individually at the time of reservation and may evolve due to hand-finishing timelines or component availability. Harrick is not liable for delays resulting from circumstances outside its reasonable control, including supplier lead times, regulatory holds, or force majeure events.

PROCESSING & PREPARATION
Once a watch is approved for delivery, orders are typically prepared and dispatched within 1–3 business days. Each watch undergoes final inspection, regulation, and documentation prior to shipment. During peak delivery periods, preparation times may extend slightly. All quoted preparation and delivery timelines are estimates only and are not guaranteed.

SHIPPING METHODS & INSURANCE
All Harrick timepieces are shipped via trackable, insured courier services. Shipments require adult signature upon delivery. Shipping methods and couriers are selected at Harrick's sole discretion based on destination, declared value, and security considerations. While Harrick arranges shipment insurance on your behalf, coverage is subject to carrier terms and conditions. In the event an insurance claim is denied or coverage is insufficient, Harrick's liability shall not exceed the amount recoverable from the carrier.

SHIPPING FEES
Complimentary express shipping is included with all watches. Harrick reserves the right to decline or modify shipping arrangements if adequate insurance or secure delivery cannot be guaranteed for a given destination.

INTERNATIONAL ORDERS, DUTIES & TAXES
International shipments may be subject to customs duties, VAT, import taxes, or brokerage fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not collected or remitted by Harrick. Harrick does not undervalue shipments or mark orders as gifts for customs purposes. All shipments are subject to applicable export control laws and regulations, including U.S. export restrictions and OFAC sanctions. Harrick reserves the right to cancel any international order — and issue a full refund of amounts paid — where logistical, regulatory, insurance, or legal constraints prevent fulfillment.

ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking details. For allocated pieces, tracking information is provided once the watch enters transit. Harrick is not responsible for delays in tracking updates, which are controlled by the carrier.

SHIPPING RESTRICTIONS
We do not ship to P.O. boxes or APO/FPO addresses. Certain destinations may be restricted due to insurance limitations, customs regulations, carrier constraints, or applicable law. Delivery addresses may be updated prior to shipment by contacting team@harrick.co; once an order has shipped, the delivery address cannot be changed.

FAILED DELIVERY & RETURN SHIPMENTS
Shipments require an adult signature and cannot be left unattended. If delivery is unsuccessful due to an unavailable recipient, an incorrect address, or a refused package, the carrier will make a limited number of re-delivery attempts. If the shipment is returned to Harrick, we will contact you to arrange re-delivery; reasonable re-shipment costs will be the responsibility of the client. Harrick is not liable for loss or damage arising from a failed delivery attributable to recipient error or unavailability.

RISK OF LOSS
Responsibility for the watch transfers to the client upon confirmed delivery and signature. If a shipment is delayed, lost, or damaged in transit prior to delivery, Harrick will work with the carrier to pursue a resolution on your behalf. Harrick's obligation in such cases is limited to facilitating the carrier claim process; final resolution is subject to carrier policies and insurance terms. Harrick is not liable for delays caused by shipping carriers, customs processing, or events outside its control.

CONTACT
For questions regarding delivery timing, international shipments, or allocation status, please contact team@harrick.co.